The volcanic ash crisis has done wonders for convincing organisations that social media is what they want to use.
I love this interview on simpliFlying.com with Aurelie Valtat, online comms manager at EUROCONTROL, on how her organisation began to use Twitter and Facebook to communicate during the crisis.
The use of social media by airlines during the flight ban will be one of the topics at the Lac Leman Communications Forum on May 6th.
We will also discuss internet governance, the use of video in internal comms, internet comms in the shadow of disasters like the Haiti earthquake, the use of social media by the Vancouver Winter Olympics and more. I will moderate a best practice session on using Web 2.0 for events and will talk about the Women and Work project.
Click here to follow the Forum online. We will be tweeting at #lacleman.
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